cbv999 Privacy Policy

cbv999 is a trusted online betting and casino platform in Bangladesh. We give the highest priority to the privacy and protection of our users' personal information. The purpose of this privacy policy is to clearly inform you about what types of information we collect, how we use it, who we share it with, and what steps we take to protect your information.

By creating an account, logging in, or using any service on the cbv999 platform, you are giving your full consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

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cbv999 collects the following types of information to provide its services. Each piece of information is collected for a specific purpose and is not used beyond that.

2.1 Personal Identity Information

During account registration, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID number or passport number
• Valid email address
• Mobile phone number
• Residential address

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account number and branch details (for bank transfers)
• Transaction history and amounts
• Payment processing reference numbers

2.3 Technical Information

To improve your browsing experience and ensure security, we automatically collect:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Cookies and session information
• Logs of your activity on the platform
• Login time and date

2.4 Gaming Activity Information

To ensure responsible gaming and to personalise your experience, we store:

• Gaming history and preferences
• Bet amounts and results
• Bonus and promotion usage information
• VIP tier progress information

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cbv999 uses collected information only for the following legitimate purposes:

3.1 Service Delivery and Operation

• Account creation, verification, and management
• Deposit and withdrawal processing
• Providing bonuses and promotions
• Customer service and support
• Sending important service-related notifications

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access
• Preventing financial fraud and scams
• Complying with Anti-Money Laundering (AML) policy
• Ensuring account security

3.3 Service Improvement

• Improving platform functionality
• Developing new games and features
• Personalising the user experience
• Resolving technical issues and bug fixes

3.4 Responsible Gaming

• Detecting unusual gaming behaviour
• Managing self-imposed limits
• Providing responsible gaming tools

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cbv999 never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Authorised Service Providers

We work with trusted third parties for payment processing, technical support, and other operational activities. These partners operate under strict confidentiality agreements and receive only the minimum information necessary to perform specific tasks.

4.2 Legal Obligations

Information may be provided in response to valid requests from courts, government authorities, or regulatory bodies under applicable laws of Bangladesh. In such cases, we fully comply with legal processes.

4.3 Business Transfers

In the event of any corporate restructuring, merger, or asset sale of the company, user information may be transferred to the new entity. You will be notified in advance in such cases.

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cbv999 uses cookies and similar technologies to make its platform more effective and user-friendly.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform (such as login sessions). These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse platform usage.
• Security Cookies: For fraud detection and account protection.

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may affect some functionality of the platform.

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cbv999 has adopted internationally recognised cybersecurity measures to protect your information:

• SSL/TLS Encryption: All data transmissions are protected by high-grade encryption technology.
• Two-Factor Authentication: The option to add an extra layer of security to your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorised access.
• Regular Security Audits: Regular security assessments conducted by third-party experts.
• Limited Access Policy: Only authorised personnel can access specific information.
• Encrypted Storage: All stored sensitive information is kept in an encrypted state.

Even so, complete security on the internet cannot be guaranteed. To maintain the security of your account, we ask you to use a strong password and not share your login information with anyone.

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cbv999 retains your information only for as long as necessary. For active accounts, information is retained for account management and service delivery.

Even after an account is closed, some information may be retained for a specified period for the following reasons:

• Fulfilling legal obligations
• Dispute resolution
• Maintaining records of financial transactions
• Fraud prevention

After the designated retention period ends, information is securely deleted or anonymised.

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cbv999 provides users with the following rights over their personal information:

8.1 Right to Access and Correct Information

You can view and, if necessary, correct the information stored in your account at any time. Use your account profile to update incorrect or outdated information, or contact our support team.

8.2 Right to Opt Out of Marketing Communications

You can request to stop receiving promotional emails or notifications at any time. However, important service-related notifications (such as security alerts and transaction confirmations) will continue to be sent.

8.3 Right to Close Your Account

You can request to close your cbv999 account at any time. After the account is closed, processing of your information will stop, subject to legal obligations.

8.4 Right to Submit a Complaint

If you believe that cbv999 is using your information contrary to this policy, you can contact us directly. We aim to respond to your complaint within 48 hours.

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cbv999 services are for those aged 21 or above only. We do not intentionally collect information from any minor. We require identity verification during account registration to verify age.

If we become aware that information has been collected from a minor, that account will be closed immediately and the related information will be deleted. If you become aware of any such incident, please contact us.

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The cbv999 platform may sometimes reference third-party service providers (such as payment gateways). These third-party organisations have their own privacy policies, and cbv999 is not responsible for their collection or use of information.

When using payment services such as bKash, Nagad, Rocket, and Upay, you complete transactions directly on their platforms. In those cases, their own privacy policies apply.

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cbv999 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Clearly publish the changes on the website
• Send a notification email to registered users
• Note the update date at the top of the policy

If you continue using our services after a change, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.

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If you have any questions, comments, or complaints about this privacy policy, you can contact us:

For more information, see: Terms & Conditions · Responsible Gaming · FAQ